If your tracking number says "Delivered" but you did not receive it, please double check with family members living in the household, and neighbors. Your package may have been delivered to your neighbors house by accident. In certain situations, it is possible that your package may have been delayed.
Once we send out orders to USPS, we no longer have control of what happens to them. Please contact USPS before contacting us. We want to help you the best we can, but we do not hold responsibility for shipping delays, or lost packages due to the mishandling of USPS. Please visit the USPS website to file a claim (click here)