If your tracking number says "Delivered" but you did not receive it, please double check with family members living in the household, and neighbors. Your package may have been delivered to your neighbors house by accident. In certain situations, it is possible that your package may have been delayed.

Once we send out orders to USPS, we no longer have control of what happens to them. Please contact USPS before contacting us. We want to help you the best we can, but we do not hold responsibility for shipping delays, or lost packages due to the mishandling of USPS. Please visit the USPS website to file a claim (click here)

After you place your order, you will receive an email confirmation of your order. Please allow 2-3 business days for us to process your order. Once your order has been processed, we will ship your order within 1 business day. You will receive a second email confirmation where you will be able to track your order once its been shipped. Please allow at least 48 hours for the tracking number to update.

Note: Once orders have been dropped off to USPS, we no longer have control of what happens to them. We will not be able to answer any questions regarding shipping delays, lost/stolen packages. Please contact USPS to file a claim.

Once your order has been shipped, you will receive an email confirmation where you will be able to track your package. Please allow at least 48 hours for your tracking status to be updated.

Shipping for Domestic orders: 2-5 business days

Shipping for International orders: 7-14 business days

Please double check to make sure you have the correct address before placing your order. If you accidentally entered the wrong address, please notify us as soon as possible so we can correct it.

Yes, you can cancel your order. If you wish to cancel your order, please notify us within 1 hour of your purchase. Once your item has been shipped, we can no longer cancel your order.

Yes! If for any reason you are unsatisfied with your order, you have 14 days to return it. The lashes must be unworn. If the lashes have been used, or taken off the lash tray, we can no longer accept it. When sending the item back, you will be responsible for the cost of shipping.

Note: We will never resell lashes that have been returned or worn.

^{QuadPay is an installment payment platform that allows you to split your payment into 4 interest free installments paid over 6 weeks. QuadPay allows our #VixieBabe to shop now and pay over time!} 

^{For further information, please visit the QuadPay support site.}

In order to have an account with QuadPay, you must:

• Live in the U.S.
• Be at least 18 years old
• Have a valid and verifiable mobile number
• Use a U.S. credit or debit card to make a purchase

During checkout select QuadPay as your payment method.